How we handle your information.

ATA Flooring Sydney provides floor sanding, polishing, staining, liming, timber floor restoration, installation, repair, and deck oiling services across Sydney, New South Wales.

In this policy, "ATA Flooring Sydney", "we", "us", and "our" refer to the business operating this website at www.ataflooringsydney.com.au.

We may collect personal information that you provide to us, including:

• name, phone number, email address, and suburb or address;
• details about your flooring project, property, preferred timing, and budget;
• photos, messages, or other information you send with an enquiry;
• information submitted through a Meta lead form or similar advertising form;
• records of calls, SMS messages, emails, bookings, quotes, invoices, and customer support.

When you visit our website, we may also collect limited technical information such as pages viewed, approximate location, device and browser details, referral source, and interactions with our ads or website.

We use personal information to:

• respond to enquiries and provide quotes;
• arrange inspections, bookings, and flooring services;
• send service updates, reminders, and customer support messages;
• manage payments, invoices, business records, warranties, and legal obligations;
• improve our website, advertising, and customer experience;
• measure advertising performance and show relevant ads to people who may be interested in our services.

We only use your information for marketing where permitted by law. You can ask us to stop sending marketing messages at any time.

We advertise through Meta platforms, including Facebook and Instagram. If you submit a Meta lead form, Meta may send us the information you entered or confirmed in that form, such as your name, phone number, email address, suburb, and project details. We use that information to follow up about your flooring enquiry.

Our website uses the Meta Pixel. The Pixel helps us understand when someone visits the site after seeing or clicking an ad, measure ad performance, and create audiences for relevant advertising. Meta may use cookies, pixels, and similar technologies to collect or receive information from this website and elsewhere on the internet.

We do not intentionally send sensitive personal information to Meta. You can learn more in the Meta Privacy Policy and manage ad settings in Meta Ad Preferences.

Cookies and similar technologies help the website function, remember settings, measure traffic, and support advertising measurement. You can block or delete cookies in your browser settings. Some website features or ad measurement may not work as intended if cookies are disabled.

We do not sell your personal information. We may share information with service providers who help us operate the website, manage ads, communicate with customers, process payments, host data, provide business systems, or meet legal and accounting obligations.

We may also disclose information if required by law, to protect our rights, to prevent fraud or misuse, or as part of a business transfer. Advertising platforms such as Meta may receive limited website activity data through cookies and tracking technologies as described above.

We keep personal information for as long as needed to respond to your enquiry, provide services, maintain business records, meet legal obligations, resolve disputes, and improve our advertising and customer service. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No website, email, or online system can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your flooring enquiry.

You can contact us to request access to personal information we hold about you, ask us to correct it, request deletion, or opt out of direct marketing. We may need to verify your identity before actioning a request.

If Australian privacy laws give you additional rights, we will handle your request in accordance with those laws.

Our services and advertising are intended for adults seeking flooring services. We do not knowingly collect personal information from children under 16.

Some service providers, including advertising, hosting, email, and technology providers, may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised last updated date.